Buy Policy

Thank you for considering your purchase with us! Please read our buy policy carefully before completing your transaction.

1. Condition of Products:

   • All products sold are used and may show signs of wear and tear. We strive to provide accurate descriptions and images to represent the condition of each item.

2. Product Materials:

   • We do not guarantee the materials or components of any accessories sold. Buyers should understand that the nature of used products means there may be variations in material quality and durability.

3. Final Sale:

   • All sales are final. We encourage customers to thoroughly review product descriptions and images before making a purchase.

4. No Warranty:

   • We do not offer warranties or guarantees on any items sold. Customers purchase at their own risk.

5. Liability Disclaimer:

   • We are not responsible for any injuries or damages resulting from the use of our products. By purchasing, you agree to release us from any liability associated with the items.

6. Customer Responsibility:

   • It is the customer’s responsibility to ensure that the product is suitable for their needs before purchasing.

7. Contact Information:

   • If you have any questions or need further clarification regarding our products, please feel free to contact us before making a purchase.

 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopsheabutterqueen@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopsheabutterqueen@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopsheabutterqueen@gmail.com.